Bristol residents say they are experiencing postal delays.
Royal Mail said it faced delays in parts of the city due to high levels of sickness absence and Covid-related self-isolation.
The Postal Service apologized to customers for any inconvenience and said it was working hard to restore service levels to normal as soon as possible.
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A Southmead said she had not received a letter since December 30.
She said she was waiting for a hospital appointment letter and insurance documents, adding: “We’re sure there must be other people waiting to be given a date for appointments. you at the hospital, which they might miss because they haven’t received the letter.”
A Cotham resident said that until Friday she had not had a job since the New Year.
She said: “On Friday I finally had some delivered but I know that’s not all as I am awaiting a wedding invitation which was posted first class on January 5th!
“My neighbors also said they were missing pre-Christmas packages too
“It’s a very frustrating situation, I could miss important parts of the message and not have a clue.”
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A resident took to social media to voice her concerns.
She said: “Royal Mail seems to have completely run aground in Bristol.
“I haven’t seen a post in days and likewise the packages seem to have gotten stuck somewhere.”
And another said: “My post has also been very uneven in Bristol. I had first class cards posted on 16th and 17th December on 4th and 5th January.
“Having said that, I ordered a pack of LFTs yesterday and they have just arrived via Royal Mail.”
What Royal Mail said
A Royal Mail spokesperson said: ‘The vast majority of mail is delivered safely and on time. We aim to deliver to all addresses we have mail to, six days a week.
“In some areas of Bristol we have experienced service delays due to high levels of sickness absence and Covid-related self-isolation.
“We would like to apologize to customers for any inconvenience experienced. We have been working hard to restore our service levels to normal as soon as possible.
“Anyone who has any concerns about the delivery of their mail should contact the Royal Mail customer services team on 03457 740 740 or via the Royal Mail website www.royalmail.com.
“Every shipment is important to us. We continue to remind our colleagues that the distribution, collection and processing of letters and parcels should be treated with the same importance.”
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