Authenticx, a provider of conversational AI solutions for the healthcare industry, today launched Speech Analyticx, Smart Sample, Smart Predict and Montage Builder to help healthcare organizations analyze millions of conversations to highlights recurring trends through storytelling based on large-scale data.
Speech Analyticx summarizes themes and trends from all interactions using artificial intelligence to surface topics and unearth transcripts, audio files, and reporting metrics.
Smart Sample highlights the types of customer interactions that matter most, based on strategic priorities, through contextualized data to assess how and why specific results occur.
Smart Predict uses machine learning to assess conversations and improve QA efficiency by identifying if certain criteria exist in conversational data.
Montage Builder helps create stories around particular topics by combining relevant conversation clips.
“In today’s competitive healthcare landscape, navigating between the three pillars of payers, providers and the pharmaceutical industry is a challenge for customers,” said Amy Brown, founder and CEO of Authenticx, in a statement. . “It is more important than ever for healthcare organizations to integrate empathy at scale into their customer experiences. The implementation of Authenticx provides healthcare leaders with unfiltered feedback using intelligent data insights to activate the voice of customers.